Privacy Policy for DigitalFlan
DigitalFlan (“we,” “our,” or “us”) respects and values your privacy and is committed to safeguarding the personal data entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit or interact with our website at digitalflan.com. We are devoted to compliance with all applicable data protection laws and regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
At DigitalFlan, privacy is foundational to our work and offerings. We recognize that data privacy is a human right and approach data handling with a privacy-first mindset. Our practices are designed to give you control over your personal information and ensure transparency in how and why your data is processed.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who access digitalflan.com and its associated services. DigitalFlan operates as the data controller for personal data processed through this website. As data controller, we determine the purpose and means of processing your personal information, in compliance with GDPR and other applicable legislation.
3. Categories of Data Processed
We collect and process the following categories of personal data:
– Usage Data: Includes details of how you use our website, such as IP address, browser type, geographic location (inferred from IP), access timestamps, page interaction data, and referring URLs.
– Account Data: Information you provide when creating an account or purchasing services, such as your name, billing address, email address, and phone number.
– Profile Data: Information generated or inferred through your use of our services, including purchasing behavior, saved preferences, and activity logs.
– Communication Data: Includes records of communications between you and DigitalFlan, such as support queries, contact form submissions, and correspondence via email.
– Technical Data: Includes information about the device used to access digitalflan.com, including operating system, device model, browser configuration, language settings, and screen resolution.
– Transaction Data: Contains details about payments made through digitalflan.com, including products or services purchased, payment method, billing information, and delivery information.
– Preference Data: Reflects your marketing and communication preferences, such as newsletter subscriptions, opt-in consents, and declared interests in specific products or services.
4. Legal Bases for Processing
We process your personal data on one or more of the following legal grounds:
– Consent: Where you have explicitly given consent for certain processing, such as receiving newsletters or marketing communications.
– Contractual Necessity: Where processing is necessary to perform a contract with you, including fulfilling purchases or providing account-based services.
– Legal Obligation: To comply with applicable laws and legal requirements.
– Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving website functionality, fraud prevention, or securing our digital assets), balanced against your rights and freedoms.
5. Your Rights
Subject to applicable data protection laws, you have the following rights in relation to your personal data:
– Right of Access: You may request access to personal data we hold about you.
– Right to Rectification: You can request correction or completion of inaccurate or incomplete personal data.
– Right to Erasure (Right to be Forgotten): You may request deletion of your data, subject to lawful retention obligations.
– Right to Restriction: You may request a restriction on how we process your data under certain circumstances.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used format and have the right to transmit it to another controller.
To exercise any of the above rights, contact [email protected].
6. Security Measures
DigitalFlan is committed to maintaining the confidentiality, integrity, and availability of your personal data through robust security protocols. Measures include:
– End-to-end encryption of communications and stored data
– Access control restrictions and multi-factor authentication for internal systems
– Regular system backups using secure storage
– Staff training in privacy awareness and data handling practices
7. International Transfers
Where data is transferred outside of the European Economic Area or California to jurisdictions without equivalent data protection laws, we ensure appropriate safeguards are in place. These may include the implementation of Standard Contractual Clauses approved by the European Commission or reliance on other lawful transfer mechanisms.
8. Data Retention
We retain personal data only as long as necessary to fulfill its intended purpose or to comply with legal, regulatory, or contractual obligations. Retention periods vary depending on data type:
– Usage Data: Up to 12 months for analytics and diagnostic purposes
– Account and Profile Data: While an account is active and for up to 6 years thereafter for legal compliance
– Communication Data: Up to 3 years from last contact
– Transaction Data: Up to 7 years to comply with tax and accounting obligations
– Preference Data: Maintained until you update your marketing preferences or revoke consent
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies we use fall into the following categories:
– Essential Cookies: Necessary for core website functionality (e.g., account login, secure checkout)
– Functional Cookies: Enable personalization and site preferences (e.g., language settings)
– Performance Cookies: Help us understand how visitors interact with the site (e.g., page load times)
– Analytics Cookies: Allow measurement of traffic and behavior patterns using tools like Google Analytics
No cookies are set without your consent unless they are strictly necessary.
10. Cookie Management and Compliance
In compliance with the GDPR and CCPA, you are offered clear and granular control over cookie preferences through our cookie management tool. Users may adjust or withdraw cookie consent at any time by visiting the cookie settings from the site footer. Browser settings also allow cookie control.
We respect “Do Not Track” signals and CCPA opt-out preferences.
11. Protection of Children
DigitalFlan does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it from our records. If you believe a child has provided us with data, contact us at [email protected].
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations, technologies, or business practices. Material changes will be communicated prominently on digitalflan.com. We encourage users to review this Policy periodically to stay informed of how we protect personal data.
13. Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://digitalflan.com
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We are fully committed to compliance with all applicable privacy laws, including GDPR and CCPA. Your trust is critical to our mission, and we remain available to assist with any privacy-related concerns via the contact email above.